Account Manager Team Leader (SaaS)

TL;DR

Account Manager Team Leader (SaaS): Leading a team of Account Managers to drive revenue growth through upsell, retention, and referrals within a dental SaaS platform with an accent on performance management and coaching. Focus on improving execution quality via the WIN Framework, optimizing team KPIs, and ensuring seamless cross-functional alignment with the Customer Success department.

Location: Hybrid in Milan, Italy (2-3 days per week in the office)

Salary: €40,000 + 15% bonus OTE

Company

SaaS platform dedicated to dental practices.

What you will do

• Coach and mentor the AM team using the Gong WIN Framework scorecard to improve selling and negotiation skills.
• Drive performance management through structured 1:1s, feedback loops, and time-bound growth plans.
• Own end-to-end team KPIs, including forecasting and portfolio prioritization to ensure commercial results.
• Coordinate with CSMs, Onboarding, and Support to ensure clean handoffs and a seamless customer journey.

Requirements

• Experience leading or mentoring sales, account management, or customer success teams in B2B SaaS.
• Proven track record of owning revenue KPIs such as expansion, retention, and NRR.
• Proficiency in value-based/consultative selling and objection handling.
• Experience with HubSpot CRM and Gong call-coaching tools.
• Fluency in Italian and English.
• Must be based in or able to work from Milan, Italy.

Culture & Benefits

• Monthly welfare bonus and budgets for team building and development.
• Bonuses for paid English or German language courses.
• Access to training courses, books, and workshops for professional growth.
• Mental health support through partnership with Serenis (three sessions offered).
• Regular company reunions, including yearly meetups and Christmas dinners.
• Office perks including snacks, fruit, and beer.

Hiring process

• HR screening (30 min).
• Interview with Team Leader & Head of CS (60 min).
• Team meeting (60 min).