Team Leader (SaaS)

Location: Hybrid in Milan, Italy, with 2–3 days per week in the office

Salary: €40,000–€45,000 annually + 15% bonus OTE

Company

hirify.global is a SaaS platform for dental practices.

What you will do

• Lead and coach the Account Management team through structured 1:1s, call reviews, and feedback loops.
• Use the Gong WIN Framework scorecard to improve diagnosis, solution fit, negotiation, objection handling, and closing.
• Own team commercial KPIs, including expansion, retention, NRR, forecasting, portfolio prioritization, and corrective actions.
• Create time-bound development plans and support Account Managers in reaching performance targets.
• Align Account Management with CSMs, Onboarding, and Support through clean handoffs and shared HubSpot context.

Requirements

• Experience leading or mentoring a sales, account management, or customer success team, ideally in B2B SaaS.
• Track record of owning revenue KPIs such as expansion, retention, and NRR.
• Strong coaching skills and confidence providing direct, structured feedback and managing underperformance.
• Experience with value-based or consultative selling and objection handling.
• Confident using HubSpot and Gong for CRM workflows and call coaching.
• Fluency in Italian and English required.

Culture & Benefits

• Unlimited-term employment contract under CCNL Commercio.
• Monday–Friday working hours from 09:00 to 18:00 with a one-hour lunch break.
• Laptop, phone, headphones, keyboard, mouse, and a dedicated office monitor provided.
• Monthly welfare bonus and a 15% bonus OTE.
• Training courses, books, workshops, language-course support, and team-building budgets.
• Psychotherapy support through Serenis, company reunions, office snacks, fruit, and weekly beer.

Hiring process

• 30-minute HR interview.
• 60-minute interview with the Team Leader and Head of Customer Success.
• 60-minute team meeting.