Technical Supervisor/Team Leader - Military Deafness (Legal)

TL;DR

Technical Supervisor/Team Leader (Legal): Managing a team to deliver legal work standards for military deafness claims with an accent on SLA compliance and commercial benefit. Focus on supervising case handlers, providing technical support for NIHL claims, and optimizing operational practices.

Location: Onsite in Birmingham, UK. Must be a sole British National or dual national with British Citizenship.

Company

A leading provider of legal and claims solutions to insurers, businesses, and other suppliers to the insurance sector.

What you will do

• Plan and distribute workload across the team based on individual capabilities to ensure timely and profitable case completion.
• Provide technical support and supervision to enable team members' professional progression.
• Maintain a small caseload of mixed disease cases while driving quality of delivery and compliance with benchmarks.
• Act as the primary contact for client complaints and resolve issues effectively.
• Implement process updates and projects to improve operating practices.
• Ensure full compliance with SRA Standards & Regulations.

Requirements

• Experience in handling disease claims with a handling authority of £100k.
• Deep technical knowledge of Noise-Induced Hearing Loss (NIHL) claims.
• Proficiency in all stages of pre-litigation and litigation processes for disease claims.
• Must hold British Citizenship due to national security requirements.
• Prior experience leading a team or project in the insurance or legal sector.
• Proficiency in MS Office and experience with Case/Claims Management systems.

Culture & Benefits

• Comprehensive health package including Bupa Private Medical Insurance and Simply Health Care Cash Plan.
• 25 days holiday per year with options to buy or sell 3 days.
• WeCare program providing 24/7 online GP, mental health support, and financial/legal wellbeing.
• Financial security through Death in Service, Critical Illness Cover, and Income Protection.
• Pension contribution (5% Employee / 3% Employer).
• Perks including Cycle to Work, Tech Scheme, Gym Flex, and various retail discounts.

Hiring process

• Initial phone call and CV review.
• Case study evaluation.
• Interview and final offer.