Growth Account Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Growth Account Manager (SaaS): Managing a portfolio of B2B customers to ensure maximum platform value and driving revenue growth through upsells and cross-sells with an accent on relationship building and commercial strategy. Focus on expanding customer lifetime value, conducting Quarterly Business Reviews, and collaborating cross-functionally to resolve complex customer needs.
Location: Hybrid (3 days in Sydney office, 2 days home) or fully remote within Australia
Company
An API-first platform providing connected on and off-premise solutions for the food and retail industries to simplify operations and expand revenue.
What you will do
- Drive commercial growth and retention by owning contract renewals and identifying upsell and cross-sell opportunities.
- Build long-term partnerships with high-value accounts through tailored engagement strategies and Quarterly Business Reviews (QBRs).
- Act as the primary customer advocate, collaborating with Product, Legal, and Finance teams to transform requirements into solutions.
- Lead strategic customer projects and resolve mid-level escalations autonomously.
- Forecast and manage a large-scale expansion pipeline to achieve and exceed revenue targets.
- Prioritize the book of business based on risk and potential to ensure consistent account health.
Requirements
- 3+ years of experience in Account Management or commercial roles within B2B SaaS and Food Tech.
- Legal right to work in Australia (no relocation assistance provided).
- Fluency in English (required).
- Deep understanding of SaaS business models, subscriptions, and expansion paths.
- Knowledge of APIs/integrations and ability to use data to identify churn signals.
- Expertise in CRM tools such as HubSpot or Salesforce.
Culture & Benefits
- Dedicated learning budget for professional skill expansion.
- Opportunity to join a rapidly scaling SaaS unicorn in the order management industry.
- Collaborative environment with a diverse, international team and transparency.
- Regionally tailored compensation and benefits packages.
- Culture of innovation with weekly feature releases and cutting-edge solutions.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →