Customer Success Development Representative (SaaS)

TL;DR

Customer Success Development Representative (SaaS): Coordinating the initial post-purchase experience for new customers by scheduling onboarding sessions with an accent on pipeline management and proactive outreach. Focus on optimizing the transition from purchase to product adoption and increasing engagement with the onboarding team.

Location: Hybrid in Melbourne, Victoria, Australia

Company

hirify.global is a leading SaaS platform for managing deskless teams, trusted by over 80,000 businesses worldwide to streamline operations and team communication.

What you will do

• Proactively reach out to new paying customers via phone, email, and text to schedule their first onboarding session.
• Manage and maintain an accurate customer pipeline within HubSpot CRM.
• Review customer business details and use cases to tailor conversations and value positioning.
• Ensure smooth and accurate handoffs by booking sessions for the Customer Success onboarding team.
• Follow structured outreach scripts while confidently handling basic questions and objections.
• Partner with the onboarding team to share feedback and optimize the customer handoff process.

Requirements

• Comfort speaking with customers over the phone and building rapport.
• Strong communication skills and the ability to follow a script while sounding natural.
• Organized and detail-oriented approach to managing tasks and CRM activity.
• Resilience and adaptability when handling objections or unresponsive customers.
• Ability to thrive in a fast-paced startup environment.
• Must be based in Melbourne, Australia

Culture & Benefits

• Focus on long-term employee investment with ongoing training and professional development.
• Supportive and inclusive environment committed to employee growth.
• Dynamic social atmosphere with weekly happy hours and holiday parties.
• Opportunity to make a real impact on businesses managing deskless workforces.