Technical Account Manager (SaaS/AI)

Location: Mexico; remote

Company

hirify.global provides AI-powered SaaS solutions and services for higher-education institutions, supporting the student lifecycle across approximately 3,000 customers in 50 countries.

What you will do

• Own technical relationships with a portfolio of higher-education accounts and advise executive, IT, academic, and operations stakeholders.
• Lead customer modernization from legacy infrastructure to cloud-native SaaS operations, integrations, APIs, automation, and modern workflows.
• Design and operationalize AI-enabled workflows such as predictive risk alerting, automated remediation, intelligent routing, and usage-based insights.
• Guide SaaS architecture, integrations, performance, scalability, security, cost optimization, and operational excellence.
• Coordinate high-priority incident resolution across support, engineering, and customer teams while improving service reliability.
• Track account health, usage growth, modernization milestones, SLA/SLO compliance, customer satisfaction, renewals, and expansion.

Requirements

• 3–5 years of experience in a technical customer-facing or account management role within SaaS, EdTech, or higher education.
• Experience with SaaS and cloud environments such as AWS, Azure, or GCP, including service delivery, monitoring, integrations, APIs, and cloud-native operations.
• Experience designing or operating AI-driven workflows, automation, predictive analytics, intelligent routing, or similar solutions.
• Familiarity with generative-AI tools, GPT-based assistants, workflow automation, monitoring and log-management tools, and ITSM or ITIL frameworks.
• Strong communication and relationship-building skills, with the ability to translate technical concepts into business outcomes.
• Ability to manage multiple stakeholders, lead transformation initiatives, and deliver measurable outcomes.

Nice to have

• Knowledge of higher-education workflows, including student lifecycle, registration, learning management, or finance.
• AWS certification, Linux systems experience, and OSI-layer knowledge.

Culture & Benefits

• Health, dental, and life insurance coverage.
• 30-day Christmas bonus, saving fund, monthly food coupon, and 15 workdays of vacation.
• Thrive Flex contributions toward health, financial, or learning interests.
• Parental leave, five charitable days, and employee referral bonuses.
• Tuition reimbursement, professional development opportunities, and LinkedIn Learning.
• Diversity and inclusion programs with employee resource groups.