Technical Account Manager (Observability)

Location: United States — New York, NY; New Jersey Metro remote; New York remote

Salary: $148K–$194.2K annually

Company

Snowflake provides the Observe AI-powered observability platform, built on the Snowflake AI Data Cloud, for troubleshooting modern distributed applications and unifying telemetry with business data.

What you will do

• Serve as the primary technical owner and trusted advisor for strategic enterprise accounts.
• Build a deep understanding of customer architectures, datasets, use cases, and operational goals.
• Partner with SRE, DevOps, platform, and engineering teams to integrate Observe into daily workflows.
• Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost.
• Lead health checks, architecture reviews, proactive improvement initiatives, and expansion discovery.
• Coordinate technical escalations and provide guidance during change events, scaling initiatives, and complex operational scenarios.

Requirements

• 7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles.
• Hands-on experience operating production observability platforms such as Datadog, Dynatrace, Splunk, New Relic, Grafana, or Elastic.
• Practical OpenTelemetry experience covering logs, metrics, traces, instrumentation, collectors, and telemetry pipelines.
• Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices.
• Experience improving incident response, alert quality, troubleshooting speed, telemetry governance, or cost optimization.
• Ability to lead complex technical discussions and produce clear architecture summaries, optimization plans, and executive-ready updates.

Nice to have

• Experience standardizing telemetry strategies with OpenTelemetry or modernizing legacy monitoring tools.
• Familiarity with AWS, GCP, Azure, Kubernetes, and incident management platforms such as PagerDuty, Opsgenie, or VictorOps.
• Experience influencing enterprise architecture decisions or mentoring engineers in observability best practices.

Culture & Benefits

• Full-time role within the Global Support organization.
• Work focused on long-term technical partnerships and measurable operational value for enterprise customers.
• Environment centered on experimentation, AI-assisted work, innovation, and challenging conventional approaches.