Technical Account Manager (Observability)

Location: US-NY-New York; US-NJ Metro-Remote; US-NY-Remote

Salary: $148K–$194.2K annually

Company

Snowflake provides the Observe SaaS observability platform on the Snowflake AI Data Cloud, helping businesses troubleshoot distributed applications and unify telemetry with business data.

What you will do

• Act as the primary technical owner and trusted advisor for strategic enterprise accounts.
• Learn customer architectures, datasets, use cases, and operational objectives.
• Integrate Observe into daily workflows with SRE, DevOps, platform, and engineering teams.
• Optimize datasets, queries, dashboards, and alerts for signal quality, reliability, performance, and cost.
• Lead health checks, architecture reviews, improvement initiatives, and technical guidance during complex operational events.
• Coordinate escalations across Support, Engineering, and Product while identifying customer use cases and expansion opportunities.

Requirements

• 7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles.
• Hands-on experience operating production observability platforms such as Datadog, Dynatrace, Splunk, New Relic, Grafana, or Elastic.
• Practical experience with OpenTelemetry signals, instrumentation strategies, collectors, and telemetry pipelines.
• Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices.
• Experience improving incident response, alert quality, troubleshooting speed, telemetry governance, or cost optimization.
• Ability to lead complex technical discussions and produce clear architecture summaries, optimization plans, and executive-ready updates.

Nice to have

• Experience standardizing or evolving telemetry strategies with OpenTelemetry.
• Experience migrating from legacy logging or monitoring tools to modern observability platforms.
• Familiarity with AWS, GCP, Azure, Kubernetes, and incident management platforms such as PagerDuty, Opsgenie, or VictorOps.
• Experience influencing enterprise architecture decisions or mentoring engineers in observability practices.

Culture & Benefits

• Work in a fast-growing environment focused on innovation and challenging conventional thinking.
• Collaborate across Support, Engineering, Product, SRE, DevOps, and platform teams.
• Build long-term technical partnerships with strategic enterprise customers.