Senior Client Success Partner (Healthcare SaaS)

TL;DR

Senior Client Success Partner (Healthcare SaaS): Managing end-to-end client engagements and relationships for healthcare providers with an accent on product deployment, account strategy, and value realization. Focus on coordinating cross-functional teams, designing complex project plans for hospital operations, and driving platform adoption.

Location: Remote (United States)

Salary: $140,000 - $160,000 USD

Company

hirify.global is a healthcare transformation company that leverages machine learning, generative AI, and behavioral science to optimize hospital operations and patient care.

What you will do

• Serve as the primary owner and accountable lead for assigned healthcare accounts with limited oversight.
• Lead complex engagements with matrixed technical and operational teams to establish business outcomes.
• Develop quarterly success plans including objectives, timelines, risks, and success metrics.
• Drive platform engagement and solution adoption among core users and executive leadership.
• Identify new workflows and expansion opportunities to increase value for both the customer and the company.
• Maintain relationships across the client base, from executive clinical leadership to front-line users.

Requirements

• 5+ years of professional experience in healthcare consulting or professional services at a workflow-oriented SaaS company.
• Project management experience for complex implementations in provider-side healthcare settings.
• Strong knowledge of provider-side hospital operations.
• Proven track record of applying quantitative and analytical skills.
• Ability to travel up to 25-35% nationwide.

Nice to have

• Experience in business development, sales, or account growth.
• Knowledge of acute care patient flow processes, challenges, and solutions.
• Change management experience.
• Experience collaborating with product managers, engineers, and technical teams.

Culture & Benefits

• Open Paid Time Off and paid parental leave.
• Professional development, wellness, and technology stipends.
• Employee stock option awards.
• Generous employee referral bonus.