Account Manager (Legaltech)

TL;DR

Account Manager (Legaltech): Managing a portfolio of law firm clients to simplify workflows and deliver reliable case insights with an accent on client relationship ownership and high-precision accountability. Focus on optimizing retention rates, managing complex scheduling, and delivering white-glove service in a fast-paced startup environment.

Location: Remote (Must be based in the United States)

Salary: $75,000–$85,000

Company

hirify.global is a litigation technology company transforming court reporting and legal workflows through modern software solutions.

What you will do

• Serve as the primary point of contact for law firm clients, owning the relationship from start to finish.
• Coordinate scheduling, reschedules, and service additions to ensure all deadlines are met.
• Proactively resolve issues and handle high-priority requests with professionalism.
• Collaborate with Account Executives on strategic accounts and client handoffs.
• Track and optimize key performance indicators including retention rate and churn.
• Utilize cloud-based tools like Google Workspace and Slack for internal operations.

Requirements

• 3+ years of Account Management or Customer Success experience.
• Experience in legal services or a similar relationship-driven industry.
• Must be based in the United States.
• Proven track record of meeting KPI-driven goals such as retention, churn, and SLAs.
• Ability to communicate and influence executive leadership.
• Ability to thrive in a fast-paced startup environment.

Culture & Benefits

• Equity ownership through stock options.
• Premium Medical, Dental, and Vision coverage, with 100% premiums covered for some plans.
• Supportive team structure with meaningful coaching and professional growth.
• Culture centered on innovation, reliability, and a hospitality mindset.