Senior Customer Success Manager (LegalTech)

TL;DR

Senior Customer Success Manager (LegalTech): Managing high-value enterprise law firm accounts to drive retention and expansion with an accent on C-suite relationship management and strategic value delivery. Focus on designing account plans, leading Executive Business Reviews, and overseeing complex multi-phase platform implementations.

Location: Hybrid (London, England)

Salary: £64,400 – £87,200

Company

hirify.global is a global leader in legal AI technology, providing adaptive work management platforms that empower law firms to work smarter and more securely.

What you will do

• Manage senior stakeholder relationships (COOs, CTOs, Managing Partners) across complex enterprise law firm accounts.
• Develop strategic account plans mapping client business objectives to platform capabilities and value realization.
• Lead Executive Business Reviews to demonstrate ROI and define the strategic direction of partnerships.
• Oversee complex, multi-phase enterprise onboarding and implementations in coordination with Product and Engineering teams.
• Identify and drive revenue expansion opportunities through increased usage and additional modules.
• Design and deliver senior-level enablement programs to embed the platform into the firm's operating model.

Requirements

• Proven experience managing large, complex enterprise SaaS accounts with a track record of retention and expansion.
• Strong C-suite and Board-level presence with the ability to influence senior stakeholders.
• Deep commercial awareness of renewal mechanics and expansion economics.
• Strong program and project management skills to handle multiple simultaneous workstreams.
• Exceptional written and verbal communication skills for executive-level reporting.
• Must be based in or able to work in a hybrid capacity in London, England.

Nice to have

• Direct experience in legal technology, legal operations, or working with large law firms.
• Background in Law, management consulting, or professional services in a B2B environment.
• Experience with matter management, case management, or practice management platforms.
• Existing network within UK or international law firm leadership.

Culture & Benefits

• Competitive, equitable salary with uncapped commission potential.
• Flexible hybrid work environment.
• 25 days holiday plus bank holidays.
• Private Healthcare including Life Insurance and Critical Illness cover.
• Pension contributions and dedicated professional development options.
• hirify.globalversary recognition program for long-term employees.