Technical Account Manager

TL;DR

Technical Account Manager (Inside Sales): Managing client relationships and driving revenue expansion for a technology consultancy with an accent on retention, contract renewals, and cross-selling ERP/HCM/CRM solutions. Focus on acting as a trusted advisor, ensuring high customer satisfaction, and managing the full sales cycle for professional services.

Location: Must be based in the United States

Salary: $60,000–$90,000 (plus commissions)

Company

hirify.global is a leading technology advisor and solution provider for small and mid-size businesses, specializing in the integration of ERP, HCM, and CRM platforms.

What you will do

• Own the client relationship and act as the primary escalation point for existing accounts.
• Drive retention and contract renewals while identifying opportunities for upsell and cross-sell.
• Facilitate quarterly business reviews and appointments to review products and services.
• Manage the sales cycle for professional services and recurring sales under $20k.
• Collaborate with the engineering team to ensure client needs are met and issues are resolved.
• Maintain accurate client documentation and CRM information to track revenue risk and health.

Requirements

• Must be based in the United States
• 2 years of experience within a Managed Services organization
• 3 years of experience in a Technical Account Management or Inside Sales role
• Proven success in meeting or exceeding assigned sales quotas
• Experience closing recurring service sales
• Strong business writing and verbal communication skills

Culture & Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement planning with company matching
• Flexible Spending Accounts and Health Savings Accounts
• Paid Time Off starting at 15 days annually plus 8 paid holidays
• Wellness program offerings and Employee Assistance Program
• Supportive culture focused on diversity, inclusion, and professional growth