Director Client Success (Legal)

TL;DR

Director Client Success (Legal): Leading a team of client success professionals to ensure high-value outcomes for enterprise legal accounts with an accent on retention, growth, and strategic account management. Focus on scaling high-performing teams, driving product adoption, and managing executive-level stakeholder relationships.

Location: Remote (United States); US Midwest Central Time Zone preferred. Hybrid options available in Palo Alto, NY, or Charlotte.

Company

hirify.global is a growing public software company providing professional services management solutions.

What you will do

• Lead and coach a team of client success professionals to deliver predictable results across the US Midwest and West.
• Develop portfolio strategies to optimize account assignments and ensure measurable client outcomes.
• Manage retention and support growth for enterprise legal accounts, driving renewal accuracy.
• Build executive-level relationships in key accounts to act as a trusted advisor.
• Lead escalation management for high-risk client situations to ensure urgent resolution.
• Collaborate with Sales and Product teams to align account goals and accelerate product adoption.

Requirements

• 15+ years of experience in client success or account management leadership within professional services or the legal industry.
• Proven experience leading and managing teams of at least 10 people.
• Strong track record of driving retention and growth for enterprise accounts.
• Bachelor's degree.
• Ability to travel 20–30% of the year for client and team engagements.
• Must be based in the United States.

Nice to have

• Familiarity with the hirify.global product suite.
• Experience with Microsoft 365 and legal practice management systems.
• Background working in a publicly traded, growth-stage software company.

Culture & Benefits

• Professional development reimbursement for training and continuing education.
• Modern office environments with complimentary lunches and fully stocked kitchens.
• Comprehensive wellness and flexible time off programs.
• Family-formation benefits and support for family-building journeys.
• Paid volunteer time off and a donation matching program.