Partner Onboarding Specialist (Cloud)

TL;DR

Partner Onboarding Specialist (Cloud): Managing the end-to-end onboarding process for channel partners within the Cloud Desk team with an accent on operational readiness and platform enablement. Focus on guiding partners through hyperscaler program prerequisites, technical setup on Cloud iQ, and ensuring a seamless transition to transactional success.

Location: Must be based in the United States (excluding Hawaii); role is hybrid with an office presence in Nashville, Tennessee.

Salary: $75,000–$90,000 USD (base + bonus).

Company

A global, AI-powered software and cloud solutions provider with a presence in over 70 countries and a team of 13,000+ professionals.

What you will do

• Lead the end-to-end onboarding process for new channel partners, from initial intake to operational readiness.
• Coordinate technical platform setup across Cloud iQ and hyperscaler marketplaces like Azure, AWS, and GCP.
• Guide partners through critical prerequisites including program enrollment, compliance, and credit checks.
• Provide hands-on training to ensure partners achieve proficiency in provisioning services and managing subscriptions.
• Collaborate with internal teams including Sales, Finance, and Compliance to remove roadblocks and ensure SLA adherence.
• Optimize onboarding workflows and documentation to drive scalability and improve the overall partner experience.

Requirements

• Must be based in the United States (excluding Hawaii).
• 1-2+ years of experience in Customer Success, Sales Operations, or Inside Sales.
• Demonstrated practical experience using AI to improve workflows or automate tasks.
• Understanding of quote-to-order management, client onboarding, and after-sales processes.
• Strong communication, presentation, and project management skills.
• Ability to work effectively in a matrix organization and build strong partner relationships.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage with strong employer contributions.
• 401k program with 50% employer matching up to 10% of contributions.
• Generous time off including paid holidays, floating holidays, and discretionary time off (DTO).
• Learning and development opportunities with tuition reimbursement.
• Company-paid parking for Nashville-based employees.
• Inclusive, remote-friendly culture with global collaboration opportunities.