Sr. Customer Success Manager - Onboarding Specialist (SaaS)

TL;DR

Sr. Customer Success Manager - Onboarding Specialist (SaaS): Onboarding new customers to a location analytics platform to accelerate time to value with an accent on use case workshops and platform adoption. Focus on managing concurrent mid-market accounts, designing onboarding playbooks, and ensuring a seamless handoff from sales to long-term success.

Location: Remote (Must be based in the United States)

Salary: $110,000 - $140,000 USD (OTE)

Company

hirify.global is a location analytics platform providing unprecedented visibility into consumer behavior and markets for Fortune 500 companies, local governments, and nonprofits.

What you will do

• Own the end-to-end onboarding process from signing to first use case completion.
• Manage a portfolio of mid-market accounts, prioritizing effectively across competing timelines.
• Host kickoff calls, use case workshops, and training sessions to drive platform adoption.
• Collaborate with Sales, Support, and Product teams to ensure seamless customer transitions.
• Build a repository of curriculum to support various key customer use cases.
• Measure success via kickoff timelines, onboarding speed, and CSAT of the onboarding experience.

Requirements

• 4+ years of customer success experience.
• Experience onboarding customers in a SaaS platform within a remote environment.
• Proven ability to present complex data in understandable ways to address business questions.
• Experience using analytical tools to measure performance and drive innovation.
• BA/BS degree.

Nice to have

• Experience in retail, CRE, restaurant, CPG, hospitality/tourism, or civic/government verticals.
• Familiarity with location analytics, geospatial, or foot-traffic data.
• Experience building onboarding playbooks, mutual action plans, or health-scoring frameworks.
• Proficiency in using generative AI tools to boost productivity and quality.

Culture & Benefits

• Fully remote work environment.
• Competitive salary with OTE structure and equity awards for certain roles.
• Comprehensive medical, dental, and vision coverage.
• Flexible time off and 401K.
• Opportunity to join a high-growth "unicorn" startup creating a new market.