Workplace Specialist

TL;DR

Workplace Specialist: Supporting workplace operations and enhancing the office experience across London and international locations with an accent on onsite vendor coordination, guest and team support, and maintaining a clean, safe, well-stocked workplace. Focus on managing mail and packages, handling helpdesk ticketing within SLAs, and coordinating facilities, security, and food & beverage operations.

Location: Covent Garden London office (onsite, five days a week)

Company

hirify.global provides members with expert instruction and content through innovative fitness hardware and software.

What you will do

• Act as a culture ambassador and primary workplace point of contact for team members, guests, and vendors.
• Maintain a best-in-class office environment through daily walkthroughs covering cleanliness, safety, and readiness.
• Manage incoming and outgoing mail and packages to ensure timely collection.
• Support workplace helpdesk operations by managing ticketing systems and resolving issues within agreed SLAs.
• Coordinate onsite facilities activities, including security and food & beverage vendors, in line with global standards.
• Collaborate with internal partners (IT, GSO, Health & Safety, People, Inclusion & Impact, Finance, Real Estate) and coordinate office/studio events.

Requirements

• Significant relevant workplace experience in a fast-paced environment.
• Proficiency in Google Suite and Slack; experience with Envoy.
• Jira experience is essential.
• Strong written and verbal communication skills and a customer-service mindset.
• Strong organisational, multitasking, and prioritisation skills with the ability to work under pressure.
• Comfort working onsite five days a week at the Covent Garden London office.

Culture & Benefits

• Onsite role supporting workplace experience for employees, guests, and vendors.
• Collaboration across multiple internal business partners (facilities, IT, Health & Safety, People, Finance, Real Estate).
• Emphasis on clear communication, proactivity, and maintaining global workplace standards.
• Training as a Fire Warden, First Aider, or Mental Health First Aider is an advantage.