Senior Professional Services Engineer

TL;DR

Senior Professional Services Engineer (Consulting/Software): Delivering specialized technical and business solutions for contact center ecosystems with an accent on product configuration, system integration, and client satisfaction. Focus on managing end-to-end project lifecycles, providing technical architecture leadership, and mentoring junior staff to ensure successful client engagements.

Location: Must be based in the USA (Remote)

Company

A global leader in AI, cloud, and digital software solutions, serving over 25,000 businesses to enhance customer experiences and ensure public safety.

What you will do

• Configure and deploy software solutions based on best practices and specific customer requirements.
• Manage end-to-end system lifecycles for projects ranging from small to large-scale.
• Provide technical architecture leadership, including database design, data modeling, and integration.
• Conduct business analysis, user needs assessments, and cost/benefit evaluations for major projects.
• Coordinate inter-departmental activities and manage customer expectations throughout the engagement.
• Mentor and coach junior staff members during the project lifecycle.

Requirements

• Must be based in the USA.
• Bachelor’s degree in a technical or business field or equivalent experience.
• 4+ years of professional experience in a relevant technical or consulting role.
• Strong analytical skills with the ability to communicate at both technical and functional levels.
• Experience in managing business rapport and customer satisfaction.
• Ability to serve in a project management capacity for complex system deployments.

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• MBA degree.
• Prior professional consulting experience.

Culture & Benefits

• Opportunity to work with industry-leading contact center technologies.
• Exposure to a diverse client base including Fortune 100 corporations.
• Collaborative environment focused on innovation and high standards.
• Commitment to equal opportunity and inclusive workplace practices.