Director, Professional Services Consulting (SaaS)

TL;DR

Director, Professional Services Consulting (SaaS): Leading a dynamic organization to deliver strategic consulting, implementation, and engagement success for enterprise clients with an accent on operational excellence, business growth, and cross-functional collaboration. Focus on scaling high-performing teams, driving customer adoption, and leveraging AI-powered experience orchestration to deliver measurable business outcomes.

Location: Must be based in the USA (Georgia, Maryland, Florida, or Massachusetts)

Salary: $146,300 - $271,700

Company

hirify.global is a global leader in AI-powered experience orchestration, empowering organizations to deliver empathetic, personalized customer and employee experiences at scale.

What you will do

• Provide strategic direction for the Professional Services Consulting team to ensure high-quality delivery and profitability.
• Lead and mentor a matrixed team of consulting professionals to foster a culture of performance and accountability.
• Serve as the senior point of contact for executive-level client relationships to drive long-term success and expansion.
• Collaborate with Sales, Product, and Customer Success teams to deliver cohesive, high-impact customer experiences.
• Define and execute engagement strategies that align with organizational goals and drive measurable client value.
• Oversee resource planning, delivery methodologies, and operational excellence across global projects.

Requirements

• Bachelor’s degree in Business, Computer Science, or related field.
• 8+ years of progressive experience in Professional Services, consulting, or enterprise technology.
• Minimum 5 years of people management experience, including leadership in a matrixed organization.
• Proven experience within enterprise software or SaaS Professional Services environments.
• Strong business and financial acumen with experience in project budgeting and profitability management.
• Ability to travel as required to support business needs.

Nice to have

• Master’s degree in Business Administration or related field.
• Proven record of driving multimillion-dollar services revenue growth.
• Experience in enterprise transformation programs and change management.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with telehealth coverage.
• Flexible work schedules and work-from-home opportunities.
• 401(k) matching program.
• Open Time Off policy in addition to 10 paid holidays.
• Support for career development and growth.
• Inclusive environment with adoption assistance and fertility treatment benefits.