L1 Customer Support Consultant (EU Remote)

TL;DR

L1 Customer Support Consultant (EU Remote): Deliver customer support via emails, calls, and chats while resolving issues quickly and escalating complex cases to the right teams with an accent on maintaining customer satisfaction, meeting KPIs, and communicating effectively with developers and cross-functional specialists. Focus on applying structured, empathetic communication in German and English and staying tech-savvy with Google Workspace or Microsoft-based environments.

Location: EU remote

Company

hirify.global provides Support-as-a-Service for tech companies worldwide.

What you will do

• Provide customer support through email, calls, and chat channels.
• Resolve customer issues efficiently and maintain high-quality solutions.
• Build long-term customer relationships and apply customer happiness practices.
• Escalate complex issues to the appropriate teams for resolution.
• Maintain a deep understanding of client solutions and meet KPIs.
• Communicate with developers and cross-functional specialists when needed.

Requirements

• German and English fluency (C1 or higher), spoken and written.
• 6–12 months of customer support experience.
• Strong analytical thinking, research, and problem-solving skills.
• Tech-savvy with strong system-handling skills (routine navigation of Google Workspace or Microsoft-based environments).
• Fast and accurate typing with confident multi-platform usage.
• Strong customer service communication skills, including objection handling, structured dialogue, and empathy.

Culture & Benefits

• Fully remote cooperation and a flexible 24/7 schedule.
• Inclusive international environment.
• Compensation in USD.
• Balance between workload and personal time, plus an internal health policy.
• No time-tracking requirements; trust-based culture.
• Support for self-development and responsive leadership.