Customer Support Specialist

TL;DR

Customer Support Specialist: Providing customer support to Greek-speaking customers via chats and emails with an accent on resolving complaints, maintaining accurate interaction records, and improving support processes. Focus on delivering fast, professional assistance and ensuring customer satisfaction in a fast-paced environment.

Location: Greece (Remote)

Company

hirify.global is an employee-focused employer offering remote customer support roles.

What you will do

• Respond to customer inquiries in Greek via chats and emails with prompt, accurate assistance.
• Handle customer complaints and resolve issues effectively.
• Maintain detailed and accurate records of customer interactions and transactions.
• Communicate professionally and courteously to ensure customer satisfaction.
• Identify opportunities for process improvements and share feedback with management.

Requirements

• Fluent Greek and English (Greek required for customer support).
• Previous experience in customer support or a similar role.
• Excellent written and verbal communication skills.
• Patient, empathetic, and customer-focused mindset.
• Strong problem-solving and conflict resolution skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Culture & Benefits

• Fully remote work opportunity.
• Flexible working schedule.
• 5-day work week.
• Salary and bonuses based on performance.
• Learning opportunities and career growth prospects.

Hiring process

• Apply with a CV in English.
• Interviews and evaluation of communication and customer support experience.