Member Support Associate (Fintech)

TL;DR

Member Support Associate (Fintech): Providing high-quality customer service via phone, email, and chat for users of benefit solutions and HSAs with an accent on empathy, problem-solving, and accuracy. Focus on resolving complex product issues, generating bug reports in Jira, and maintaining high customer satisfaction during peak seasons.

Location: Remote (Must be based within the United States; candidates from California and Alaska are not eligible)

Salary: $22 - $28 USD per hour

Company

A remote-first company specializing in user-centric benefit solutions and modern HSAs to improve financial and personal wellness.

What you will do

• Support end-users via phone, email, and chat during business hours.
• Provide timely and accurate information to ensure high customer satisfaction.
• Simplify and solve complex tasks related to all hirify.global products.
• Generate bug reports for reproducible issues and resolve task incidents in Jira.
• Maintain a consistent 8-hour shift from 10:30 AM to 7:00 PM MT, Monday through Friday.

Requirements

• Authorized to work in the United States on a full-time basis.
• Strong written, verbal, and listening communication skills.
• Exceptional attention to detail and ability to multitask across diverse systems.
• Ability to remain calm and professional in high-pressure situations.
• Wired (non-Wi-Fi) DSL/Cable internet connection with high stability.

Nice to have

• Proficiency in Spanish.
• Knowledge of healthcare or finance.
• Bachelor’s degree from an accredited college or university.

Culture & Benefits

• Competitive salaries and stock options.
• Comprehensive medical, dental, vision, life, and disability coverage.
• Employer-contributed HSA and FSA.
• 401k plan and flexible vacation policy.
• Paid parental leave and lifestyle spending accounts.