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Customer Support Agent
Описание вакансии
Текст:
TL;DR
Customer Support Agent: Providing multi-channel customer service for global consumer electronics and e-commerce companies with an accent on troubleshooting and issue resolution. Focus on delivering high-quality support via email, chat, and phone while maintaining customer satisfaction standards.
Location: Must be based in the EMEA region
Company
A remote-first CX company founded in 1998, representing major brands in gaming and technology.
What you will do
- Provide support to customers via email, live chat, social media, and phone.
- Troubleshoot technical and service-related issues calmly and efficiently.
- Participate in assisted training to improve support skills and product knowledge.
- Collaborate with a large international team to ensure high customer satisfaction.
Requirements
- German: C1 minimum required
- English: B2 minimum required
- Must have a dedicated quiet workspace at home
- Internet speed: Minimum 15Mb/s download and upload with latency <120ms
- Hardware: Minimum 8GB RAM, Windows 11 or macOS 13+, Intel Core i5-8300H or better
- Smartphone: Android 10.0+ or iOS 16.0+ for two-factor authentication
Culture & Benefits
- 100% remote work environment with no commute.
- Diverse and inclusive culture with employees from 80+ countries.
- Access to comprehensive training and online learning resources.
- Participation in various employee-led communities and engagement activities.