Customer Support Agent

TL;DR

Customer Support Agent: Providing multi-channel customer service for global consumer electronics and e-commerce companies with an accent on troubleshooting and issue resolution. Focus on delivering high-quality support via email, chat, and phone while maintaining customer satisfaction standards.

Location: Must be based in the EMEA region

Company

A remote-first CX company founded in 1998, representing major brands in gaming and technology.

What you will do

• Provide support to customers via email, live chat, social media, and phone.
• Troubleshoot technical and service-related issues calmly and efficiently.
• Participate in assisted training to improve support skills and product knowledge.
• Collaborate with a large international team to ensure high customer satisfaction.

Requirements

• German: C1 minimum required
• English: B2 minimum required
• Must have a dedicated quiet workspace at home
• Internet speed: Minimum 15Mb/s download and upload with latency <120ms
• Hardware: Minimum 8GB RAM, Windows 11 or macOS 13+, Intel Core i5-8300H or better
• Smartphone: Android 10.0+ or iOS 16.0+ for two-factor authentication

Culture & Benefits

• 100% remote work environment with no commute.
• Diverse and inclusive culture with employees from 80+ countries.
• Access to comprehensive training and online learning resources.
• Participation in various employee-led communities and engagement activities.