Customer Support for Germany (Ecommerce)

TL;DR

Customer Support for Germany (Ecommerce): Providing inbound support for German-speaking customers via phone and email with an accent on product advisory and order/returns management. Focus on handling first-level inquiries and managing consumer marketplaces such as eBay and Amazon.

Location: Bratislava, Slovakia or Remote from Slovakia

Salary: €1,200 per month plus bonuses

Company

hirify.global creates, builds, and scales global consumer brands, focusing on e-commerce, innovative digital marketing, and world-class logistics.

What you will do

• Serve as the primary contact for German-speaking customers via phone (90%) and email.
• Advise customers on the product portfolio, order statuses, and the returns process.
• Act as the first-level contact for Back Office inquiries.
• Manage orders and customer interactions on marketplaces including eBay and Amazon.
• Document and post-process customer inquiries while cooperating with internal departments.

Requirements

• Native-level fluency in German (C1/C2)
• English proficiency (C1) or Slovak proficiency (C1)
• Must be based in Slovakia
• Strong communication skills and a customer-oriented attitude
• Secondary, professional, or university degree
• Self-motivated team player with negotiation skills

Culture & Benefits

• Employee discounts (30%) on brand products.
• Multisport card for gym and wellness center access.
• Paid sick days in addition to annual leave.
• Language courses in English, German, and Slovak.
• Casual office environment with candy & coffee bar and a chill zone.
• Company teambuildings, Christmas, and Summer parties.