Technical Account Manager (Director)

TL;DR

Technical Account Manager (Director): Managing complex technical SaaS implementations and client relationships for high-stakes financial software with an accent on cybersecurity, data privacy, and project delivery. Focus on bridging the gap between internal technical teams and senior client stakeholders to ensure service excellence and solution sustainability.

Location: Must be based in the United States

Salary: $126,000–$198,000

Company

hirify.global is a leading global analytics software company specializing in big data, credit scoring, and fraud detection solutions for major financial institutions worldwide.

What you will do

• Serve as the primary technical interface between internal GTS teams and large-scale clients.
• Manage technical solution delivery, ensuring alignment with Service Level Agreements (SLAs).
• Collaborate with cybersecurity teams to enforce data privacy and security policies for sensitive client environments.
• Build and maintain trusted relationships with senior executives and technical stakeholders.
• Oversee the end-to-end software development lifecycle for client implementations.
• Coordinate with project managers and product teams to resolve critical client-specific issues.

Requirements

• Must be based in the United States
• Bachelor's degree in Computer Science or a related field.
• Extensive experience in technical SaaS implementations within complex information systems.
• Proven project experience with cardholder data, data privacy, and PII.
• Strong proficiency in both waterfall and agile project management methodologies.
• Excellent interpersonal and communication skills for engaging with senior business and technology leaders.

Nice to have

• PMP Project Management certification.
• Broad technical stack experience including server, database, network, and storage.

Culture & Benefits

• Inclusive, people-first work environment focused on work-life balance.
• Competitive compensation and comprehensive benefits programs.
• Opportunities for professional development and participation in employee resource groups.
• Commitment to diversity, equity, and inclusion.