Customer Implementation Manager (SaaS)

TL;DR

Customer Implementation Manager (SaaS): Managing end-to-end technical onboarding and integration projects for enterprise freight forwarding clients with an accent on API/EDI configurations and cross-functional delivery. Focus on leading technical discovery, resolving integration issues, and ensuring successful user acceptance testing to drive customer value.

Company

A rapidly growing international scale-up building an intelligent logistics platform for freight forwarders and customs brokers.

What you will do

• Own the entire implementation cycle from signed-to-live for enterprise customers.
• Lead technical discovery sessions to align on functional requirements and operational design.
• Manage and execute integrations using APIs and EDI standards in collaboration with technical teams.
• Perform hands-on troubleshooting of data pipelines, logs, and system configurations.
• Lead User Acceptance Testing and ensure successful go-live execution.
• Coordinate cross-functional efforts between Sales, Product, and Support teams.

Requirements

• Significant experience in implementation or project management within a SaaS environment.
• Strong technical skills to manage API and EDI integrations.
• Ability to analyze logs, payloads, and error responses for root cause identification.
• Excellent interpersonal skills for managing stakeholders at all organizational levels.
• Sound business judgment and decision-making abilities.
• Experience in the Freight Forwarding industry is a plus.

Culture & Benefits

• Opportunity to work in a global market with a product-led company.
• Fast-paced, challenging environment focused on innovation.
• Exposure to global stakeholders across diverse industries.
• Support for professional and personal growth in a multicultural team.