Senior Client Operations Manager (SaaS)

Location: London, England, United Kingdom. Hybrid role with three days in the office; Tuesdays and Thursdays are anchor days. Participation in a rotated weekend on-call rota is required.

Company

hirify.global provides B2B parking solutions for destinations and B2C services that help drivers find, book, and pay for parking.

What you will do

• Own end-to-end operational performance across UK B2B, B2G, and leased-site client portfolios.
• Manage senior client and partner relationships and act as an escalation point for complex or high-value issues.
• Lead high-tier client onboarding, offboarding, operational support, and SLA improvement.
• Design, document, and continuously improve operational processes and standard operating procedures.
• Drive automation and internal tooling improvements using AI, APIs, and collaboration with Product and Engineering.
• Lead migrations, bulk onboarding programmes, system integrations, tariff strategies, and other operational initiatives while tracking KPIs.

Requirements

• At least 5 years of experience in client operations, client success, or technical account management.
• Experience independently delivering operational or process improvement projects from scoping through completion.
• Technical confidence troubleshooting a SaaS platform, learning new systems, and configuring APIs for complex client onboarding.
• Strong data literacy, operational reporting, communication, delegation, and process documentation skills.
• Experience with Google Workspace and Microsoft Office; operational, CSP, and CRM tooling experience is desirable.
• Willingness to participate in a rotated weekend on-call rota is essential.

Nice to have

• Experience in a fast-paced, multi-client, platform-based environment.
• Experience as a driver and first-hand understanding of the driver experience.

Culture & Benefits

• Hybrid working with office equipment and an environment designed to support effective work.
• 25 days of holiday plus bank holidays, with up to 5 additional manager-granted days.
• Free lunch, snacks, and drinks on office days.
• Private medical insurance, life assurance, pension options, and enhanced parental leave.
• Parking credit, cycle-to-work and electric vehicle salary sacrifice schemes.
• Quarterly UK team away days, team social budget, and rooftop social activities.

Hiring process

• 30-minute virtual interview with the People Team.
• 45-minute virtual interview with the Hiring Manager.
• Final one-hour interview with the team and manager, including presentation of a prepared task.