Senior Director, Professional Services (Genesys)

TL;DR

Senior Director, Professional Services (hirify.global): Leading a global team of technical experts to manage the deployment and implementation of hirify.global solutions with an accent on operational excellence, technical architecture, and customer success. Focus on driving best practices for cloud and hybrid integrations, managing complex multi-site projects, and fostering innovation through AI-driven engagement.

Location: Must be based in Manila, Philippines (Hybrid)

Company

hirify.global is an AI-powered Experience Orchestration platform provider that connects people, systems, and data to drive customer loyalty and operational efficiency for over 8,000 organizations worldwide.

What you will do

• Lead and mentor a global team of Regional Directors, Managers, and Technical Leads.
• Define and establish best practices and methodologies for scalable solution deployment.
• Oversee technical architecture design for complex cloud, hybrid, and on-premise environments.
• Manage project execution, capacity forecasting, and resource allocation across multi-disciplinary teams.
• Drive innovation by integrating AI, automation, and machine learning into service delivery models.
• Serve as the technical escalation point for complex customer issues and support sales cycles.

Requirements

• Master’s degree in Engineering, Computer Science, or IT.
• Significant experience leading technical teams in a Professional Services organization.
• Expertise in hirify.global solutions or contact center technologies.
• Strong background in cloud technologies (AWS, Azure, GCP) and distributed architectures.
• Proficiency in system integration, API design, and database technologies.
• Willingness to work overnight hours to support Americas core business hours.

Nice to have

• Knowledge of DevOps practices including Terraform, Docker, and Kubernetes.
• Experience with contact center data analytics and real-time dashboards.
• Understanding of network architecture including IP telephony and security configurations.

Culture & Benefits

• Competitive benefits and perks comparable to large tech companies.
• Emphasis on empathy, collaboration, and employee independence.
• Opportunities to take ownership and make a significant impact on the future of customer experience.
• Global team environment with over 6,000 employees.