Super Circle Lead Customer Loyalty II (Fintech)

TL;DR

Super Circle Lead Customer Loyalty II (Fintech): Leading and scaling retail banking operations and customer loyalty services with an accent on operational excellence and organizational growth. Focus on designing operating models, managing financial and non-financial risks, and developing high-performing teams within a shared services environment.

Location: Onsite in Manila (One Ayala Tower 2)

Company

hirify.global is a large shared services organization providing processing and contact center services to ING banks globally.

What you will do

• Lead, coach, and develop a large team of retail banking operations specialists.
• Design and implement new operational processes and services, adapting operating models as the business matures.
• Collaborate with key stakeholders and partners to ensure win-win negotiations and trust.
• Ensure full compliance with Risk and Compliance procedures and manage internal/external audits.
• Execute the organization's strategy and deliver annual budgets and service migration plans.
• Identify and mitigate financial and non-financial risks within the service area to protect the organization.

Requirements

• Proven experience in leading large teams within Retail Bank Operations.
• Ability to design and adapt operating models and organization designs.
• Strong skills in risk management and compliance within a banking environment.
• Experience in strategic planning and budget management.
• Must be based in or able to work onsite in Manila, Philippines.

Culture & Benefits

• Opportunity to work within a rapidly growing shared services organization.
• Leadership based on Orange Leadership behaviors: setting direction and lifting others.
• Collaborative and results-driven work environment.
• Commitment to employee well-being and professional growth.