Senior Service Manager (Fintech)

TL;DR

Senior Service Manager (Fintech): Managing service lifecycle, contract negotiations, and outsourcing compliance for a global banking platform with an accent on stakeholder management and framework adherence. Focus on establishing SLAs/KPIs, ensuring regulatory compliance, and driving continuous improvement across global service delivery processes.

Location: Manila (One Ayala Tower 2)

Company

hirify.global is a global banking organization providing technology and operational support services.

What you will do

• Lead the drafting, review, and negotiation of contracts with service and outsourcing owners.
• Establish and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Act as a Subject Matter Expert on the ING Outsourcing Framework and global standards.
• Handle service-related escalations and identify root causes for prompt resolution.
• Prepare and present service performance and contract compliance reports to stakeholders.
• Oversee data governance activities to ensure accuracy and internal compliance.

Requirements

• Strong understanding of Third-party risk management principles and service lifecycle.
• Proficiency in creating structured documentation and reporting using Excel.
• Excellent verbal and written communication skills for stakeholder engagement.
• Ability to interpret data, identify trends, and provide actionable insights.
• Familiarity with risk and control frameworks and global standards.
• Experience working in a global team environment.