Field Service Technician (iGaming)

TL;DR

Field Service Technician (iGaming): Performing on-site installation, maintenance, and repair of gaming hardware and software systems with an accent on diagnosing mechanical and technical failures. Focus on minimizing customer downtime and providing high-quality technical support to casino operators.

Location: New York, US

Company

A global leader in the gaming industry, building cutting-edge technology and content for iconic casinos and operators worldwide.

What you will do

• Perform on-site installation, servicing, and repair of company gaming products.
• Diagnose mechanical, hardware, and software failures using established procedures.
• Provide technical support to customers regarding equipment maintenance and operation.
• Serve as the primary point of contact for technical and service-related issues at client sites.
• Determine the most cost-effective repair solutions to minimize operational downtime.
• Prepare detailed reports for the analysis of product failure trends and serviceability.

Requirements

• Ability to perform on-site repairs and installations at client locations.
• Strong troubleshooting skills for mechanical, hardware, and software systems.
• Capacity to serve as a customer-facing technical representative.
• Ability to document and report on product performance and failure trends.