Field Service Technician (Gaming)

TL;DR

Field Service Technician (Gaming): Installing and maintaining gaming machines and controllers with an accent on hardware troubleshooting and customer support. Focus on resolving technical issues on-site, performing routine maintenance, and ensuring seamless facility operations.

Location: Must be based in Fresno, CA, US

Salary: $22.00 - $32.00 per hour

Company

World leader in gaming content and technology and a top-tier publisher of free-to-play mobile games.

What you will do

• Install, convert, troubleshoot, repair, and remove gaming machines, signs, and gaming controllers.
• Perform routine maintenance and respond promptly to customer calls and emergency requests.
• Complete Pre-Site Surveys and execute assigned service activities according to schedule.
• Maintain inventory accuracy and follow the parts inventory process.
• Support customers with technical inquiries and provide accurate reporting on service activities.
• Uphold high standards of professionalism and safety guidelines daily.

Requirements

• Must be at least 21 years of age.
• High school diploma, GED, or equivalent work experience.
• Clean and valid driver’s license with an insurable driving record.
• Ability to acquire a gaming license.
• Willingness to perform daily travel in the assigned territory (up to 75% travel).
• Must be authorized to work in the US without current or future visa sponsorship.
• Physical ability to lift 50 lbs and push up to 250 lbs with equipment.

Nice to have

• Experience as a slot technician or in field service of technical products.
• Experience with electronics, mechanics, and diagnostic work.
• Prior experience working in the field, being on call, and traveling for work.

Culture & Benefits

• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) plan with employer matching.
• Paid time off.
• People-first culture focused on bringing fun and passion to the workplace.
• Global career opportunities.