Senior Manager, Technology Operations

TL;DR

Senior Manager, Technology Operations (Americas): Establishing and leading the regional Technology Operations function to support a rapidly growing workforce with an accent on end-user support, office technology, and service scalability. Focus on building high-performing teams, standardizing ITSM processes, and ensuring a seamless technology experience for employees and executives across the Americas.

Location: Must be based in the US

Salary: $130,000 - $230,000 USD

Company

hirify.global is a rapidly growing technology company scaling its global operations to support a workforce expanding from 350 to over 1,000 employees.

What you will do

• Establish and lead the Technology Operations function across the Americas, managing regional team growth and development.
• Own the quality and responsiveness of end-user support, ensuring effective incident management and ticket hygiene via ITSM platforms.
• Manage the full device lifecycle, including procurement, provisioning, and offboarding for all regional employees.
• Oversee office technology infrastructure, including meeting rooms, AV, and connectivity for office moves and expansions.
• Produce operational reporting to drive service improvements, resource planning, and process maturity.
• Act as the senior regional escalation point for VIP support, office incidents, and business-critical technology issues.

Requirements

• 7+ years of experience in Technology Operations, IT Operations, or End User Computing.
• 2+ years of experience leading, managing, or mentoring IT teams.
• Proven ability to manage onsite and remote support across multiple locations.
• Strong understanding of ITSM practices, including SLAs, incident management, and knowledge management.
• Experience using data and reporting to drive operational accountability and service improvements.
• Must be based in the US with strong stakeholder management skills for executive support.

Nice to have

• Experience building or scaling a regional IT function within a global technology company.
• Proficiency with JumpCloud, Google Workspace, Microsoft 365, Slack, Atlassian, or Notion.
• Experience with Jira Service Management or similar ITSM platforms.
• Exposure to compliance frameworks such as SOC 2, ISO 27001, or SOX.
• Experience supporting executive/VIP technology models and out-of-hours escalation processes.

Culture & Benefits

• Competitive base salary with potential for bonus and equity programs.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Flexible paid time off and parental leave policies.
• Retirement plan participation.
• Opportunity to shape and scale a regional function in a fast-paced, high-growth environment.