IT Services Team Lead

TL;DR

IT Services Team Lead (IT Operations): Leading the AMER IT Services team to ensure high-standard site operations and support with an accent on people development, performance management, and cross-regional collaboration. Focus on driving process improvements, managing site-level IT infrastructure, and ensuring service continuity for both local and remote sites.

Location: Must be based in New York, US

Salary: $118,600 – $153,800

Company

A leading SaaS company providing a flexible work operating system for teams.

What you will do

• Lead and develop the AMER IT Services team through 1:1s, performance coaching, and growth planning.
• Oversee daily IT operations at the New York site, including ticket management, SLAs, and onboarding processes.
• Coordinate IT support for remote, unstaffed sites to ensure service continuity.
• Act as the primary point of contact for site-level IT needs, including vendor management and facilities coordination.
• Partner with global IT leadership to align on standards, priorities, and cross-regional projects.
• Manage the site IT budget and report on initiatives and expenditures.

Requirements

• Must be based in New York, US
• 2+ years of experience leading an IT Services team or managing people in a technical environment.
• 5+ years of experience in IT support or operations, specifically with macOS and Google Workspace.
• Strong communication skills with the ability to interact effectively with executives and engineers.
• Proven ability to take ownership, identify problems proactively, and manage ambiguity.

Nice to have

• Experience managing or supporting remote or unstaffed sites.
• Background in A/V and event support.
• Proficiency with Okta, MDM, or endpoint management tools.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• Generous paid time off including vacation, holidays, and sick leave.
• Fully paid parental leave.
• Automatic 401(k) contributions.
• Employee Stock Purchase Plan (ESPP) with company stock discount.