IT Operations Manager

TL;DR

IT Operations Manager: Serving as the operational backbone of IT infrastructure and user support with an accent on hands-on technical troubleshooting and strategic leadership. Focus on managing global IT workflows, mentoring the operations team, and ensuring security compliance across the organization.

Location: Must be based in or able to commute to New York City (on-site presence required one day per week)

Salary: $125,000–$145,000 per year

Company

hirify.global is a technology company focused on providing data-driven solutions for the healthcare and life sciences sectors.

What you will do

• Manage end-to-end employee onboarding and offboarding, including device provisioning and access management.
• Oversee the IT service desk ticketing system to ensure timely resolution and adherence to SLAs.
• Lead Tier 2 technical support for end-user devices and infrastructure issues.
• Develop and document scalable IT operational processes and runbooks.
• Mentor the IT Operations team and establish knowledge-sharing standards.
• Monitor endpoint security and identity management systems like Okta and CrowdStrike.

Requirements

• Hands-on experience with Okta or similar identity management platforms.
• Proficiency in managing Google Workspace environments at scale.
• Experience with EDR tools like CrowdStrike Falcon and device management platforms like Kandji.
• Strong understanding of IT security fundamentals and compliance practices.
• Proven ability to lead technical teams and manage service desk workflows.
• Must be able to work on-site in New York City one day per week.

Culture & Benefits

• Commitment to diversity and an inclusive workplace environment.
• Opportunity to work with a global, distributed team.
• Stock options provided as part of the compensation package.
• Support for reasonable accommodations for applicants with disabilities.