Senior Account Manager

TL;DR

Senior Account Manager (SaaS/IT & Cybersecurity): Build and manage long-term relationships with strategic enterprise accounts, driving retention, revenue growth, and customer satisfaction with an accent on executive business reviews, renewal management, and expansion through upsell/cross-sell. Focus on consultative account planning, cross-functional collaboration for onboarding and adoption, and advocating internally to align product and support outcomes with client needs.

Location: Red Bank, NJ

Company

hirify.global provides AI-powered IT management and cybersecurity software for managed service providers (MSPs) and internal IT organizations.

What you will do

• Serve as trusted advisor and primary liaison for a portfolio of high-value enterprise accounts, creating strategic engagement plans.
• Drive account growth by identifying expansion opportunities and executing upsell and cross-sell initiatives.
• Proactively manage contract renewals and maintain high retention through ongoing customer satisfaction.
• Lead executive business reviews (EBRs) and deliver performance reporting, roadmap alignment, and risk mitigation plans.
• Collaborate cross-functionally with Sales, Product, Support, and Customer Success to ensure onboarding, adoption, and escalation resolution.
• Monitor industry trends and competitive landscape to position hirify.global as a strategic partner in clients’ long-term IT strategy.

Requirements

• 5+ years of experience in enterprise account management, customer success, or consultative sales (preferably in SaaS, MSP, or IT services).
• Proven track record managing multimillion-dollar portfolios and achieving account growth and retention goals.
• Strong commercial acumen and negotiation skills with experience engaging senior-level executives and IT decision-makers.
• Excellent written and verbal communication skills, including presentation and storytelling.
• Experience building and executing strategic account plans.

Nice to have

• Background in IT management software, cybersecurity solutions, or managed service provider ecosystems.
• Familiarity with CRM tools (e.g., Salesforce) and data analytics platforms.
• Bachelor’s degree in Business, Technology, or related field; MBA is a plus.

Culture & Benefits

• High-growth, high-performance environment focused on innovation, accountability, and results.
• Cross-functional collaboration across Sales, Product, Support, and Customer Success to deliver a seamless customer experience.
• Opportunity to work with strategic enterprise customers and influence internal enhancements based on customer needs.

Hiring process

• Application submission and review.
• Interviews to assess account management experience, commercial skills, and communication.
• Final evaluation of fit for strategic enterprise customer ownership.