Renewal Account Manager (SaaS)

TL;DR

Renewal Account Manager (SaaS): Managing partner and indirect customer retention by owning the full renewal negotiation cycle with an accent on pricing strategy and incremental product adoption. Focus on negotiating contractual terms, mitigating renewal risks, and coordinating between internal stakeholders and external partners to protect recurring revenue.

Location: USA - Remote

Company

Global software leader specializing in AI, cloud, and digital solutions for customer experience and financial crime prevention.

What you will do

• Manage the full renewal negotiation cycle for partners and indirect customers to safeguard recurring revenue.
• Develop renewal strategies based on deep knowledge of contracts, billing models, and competitive offerings.
• Negotiate contractual terms, pricing, and multi-year options to achieve win-win outcomes.
• Collaborate with Sales, Customer Success, Legal, and Finance teams to drive retention and expansion.
• Track renewal pipelines and forecasts using Salesforce and CPQ tools.
• Identify renewal risks and implement mitigation strategies.

Requirements

• 4+ years of experience in SaaS contract negotiation.
• Bachelor’s degree in Business Administration or equivalent work experience.
• Experience with various SaaS billing models (subscription, usage-based, and hybrid).
• Proficiency with Salesforce (or similar CRM) and Microsoft Office.
• Proven ability to communicate effectively with C-level stakeholders (CEO, CTO, CFO).
• Must be based in the USA.

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• Experience in Customer Success, Partner Success, or Partner Sales.
• Background in contact center or service delivery environments.
• Experience working with government or public sector accounts.

Culture & Benefits

• Opportunity to work at an innovation powerhouse recognized as a market leader in AI and cloud.
• High-performance environment that encourages challenging limits and executing beyond standards.
• Global scale with a diverse team of 8,500+ employees across 30+ countries.
• Equal opportunity employer committed to inclusivity and diversity.