Solutions Support Engineer

TL;DR

Solutions Support Engineer: Troubleshooting customer issues in the Wiz product with an accent on debugging, networking, system administration, and scaling support through automation. Focus on incident management, escalation handling, and production-grade Kubernetes and cloud problem solving while working 9–6 PST.

Location: Remote (USA)

Salary: $108,000 — $148,500 USD

Company

Wiz provides a security platform that connects code, cloud, and runtime to protect cloud and AI applications.

What you will do

• Provide technical customer support for issues within the Wiz product.
• Own, troubleshoot, and resolve customer technical problems using collaboration and transparent debugging practices.
• Identify cases requiring escalation to product or engineering (technical or strategic).
• Create, maintain, and coordinate incident management requests with product/engineering.
• Design and implement scalable support solutions through automation using coding and scripting.
• Participate in an on-call rotation for after-hours, holiday, and weekend support.

Requirements

• Must be comfortable working 9–6 PST.
• 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
• 2+ years of hands-on experience with cloud technologies (Azure, AWS, GCP).
• 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
• Experience reading or debugging code in Java, Python, Shell, JavaScript, and/or JSON.
• Proficiency with command-line tools and Linux operating system environments.

Nice to have

• Experience with DevOps technologies.
• Familiarity with REST APIs or GraphQL.
• Knowledge of basic web technologies (HTTP, HTML, DNS).
• Understanding of networking fundamentals (TCP/IP, routing, VPNs, VLANs, peering, load balancing).
• Understanding of relational databases.

Culture & Benefits

• Full-time role with base salary, bonus, equity, and benefits.
• On-call coverage for after-hours, holidays, and weekends.
• Compensation range depends on role, level, and location; US postings list base salary only.
• Visa sponsorship is not offered; applicants must have legal right to work in the country where the role is based.

Hiring process

• Recruiter shares the specific salary range for the preferred location during the hiring process.
• Interviews evaluate technical support, troubleshooting, and automation/coding capabilities.