Senior Customer Service Representative with Italian

Location: Bucharest, Romania

Company

hirify.global provides water and hygiene solutions, including treatment chemistries, cleaning and disinfection products, monitoring systems, and related technologies for customers across global industries.

What you will do

• Manage customer orders end-to-end, from receipt through delivery, returns, and status updates.
• Handle customer inquiries, complaints, escalations, and the complete complaint resolution process.
• Coordinate with sales, production plants, warehouses, logistics providers, business support teams, and external partners.
• Support sales through order processing, issue resolution, customer communication, and identification of upselling opportunities.
• Improve customer service processes, provide structured feedback to management, and participate in projects and integrations.
• Mentor junior team members and support training and professional development.

Requirements

• At least 4 years of customer service experience.
• Fluent English with excellent verbal and written communication skills.
• Italian language proficiency required for customer communication.
• Intermediate computer skills and proficiency in Microsoft Office.
• Strong problem-solving, decision-making, communication, adaptability, and collaboration skills.
• Knowledge of company products and services; experience with ERP systems such as SAP, JDE, or AS400 and Salesforce is a plus.

Culture & Benefits

• Competitive compensation and comprehensive benefits.
• Opportunities for professional growth, training, and development.
• Work with a global provider of water and hygiene solutions.
• Equal opportunity employment environment.