Customer Loyalty Specialist (Banking Operations)

Location: Bucharest - Dacia One, Romania; onsite

Company

hirify.global Romania provides software development, data management, risk and compliance, audit, and retail operations services to ING units worldwide from Bucharest and Cluj-Napoca.

What you will do

• Administer and maintain client connectivity channels such as SWIFT, IBP, and EBICS, including setup, testing, and monitoring.
• Provide operational support to clients through email and internal tools by handling requests, analysing issues, and managing data.
• Monitor client payments, investigations, and transaction processing against service standards.
• Perform Know Your Transaction controls by analysing and monitoring client activities in line with internal policies.
• Maintain accurate, complete, and secure client data across banking systems.
• Investigate discrepancies, resolve operational issues with internal teams, and identify service risks and inefficiencies.

Requirements

• Bachelor’s degree or completed high school with an Economic profile, plus relevant banking operations or accounting experience and training.
• At least one year of operational banking experience, preferably in a client-facing role involving phone, email, and chat support.
• Solid spoken and written English is required.
• Basic understanding of banking legislation and related regulations.
• Strong organisational and communication skills, a client-oriented attitude, and the ability to build collaborative relationships.
• Proficiency in MS Office.

Nice to have

• Knowledge of French.

Culture & Benefits

• Flexible way of working within a highly collaborative environment.
• Fair and constructive feedback is encouraged.
• Work in a large ING services hub supporting 24 ING units worldwide.