Service Manager (Travel)

TL;DR

Service Manager (Travel): Managing relationships with key B2B partners in China with an accent on issue resolution, service quality monitoring, and client satisfaction. Focus on analyzing service metrics using SQL and Tableau, collaborating with internal teams, and acting as the primary advocate for client needs.

Location: Must be based in the Philippines, Malaysia, Thailand, China, or Kazakhstan

Company

hirify.global is a fast-growing international travel-tech company providing B2B travel solutions.

What you will do

• Manage a portfolio of key B2B partners, handling escalations and resolving complex issues.
• Monitor CRM cases to ensure timely resolution and proactive intervention.
• Maintain regular communication with clients to ensure high satisfaction levels.
• Track service performance metrics using SQL and Tableau to prepare reports.
• Represent the client voice in internal meetings with operations, support, and tech teams.

Requirements

• Advanced proficiency in English and Mandarin (written and spoken).
• Experience with CRM systems and data dashboards.
• Strong multitasking and stress management skills.
• Ability to learn new tools and processes quickly.
• Must be located in the Philippines, Malaysia, Thailand, China, or Kazakhstan.

Nice to have

• Experience in the travel industry (concierge, TMC, DMC, or tour operators).
• Background in B2B account or service management.

Culture & Benefits

• Fully remote work environment.
• Competitive salary with monthly bonus structure.
• Opportunities for professional growth and ambitious project involvement.
• Access to corporate discounts on hotels and travel services.
• Support for learning and development through seminars and conferences.

Hiring process

• Initial HR interview.
• Internet speed test.
• Interview with the hiring manager.