Technical Support Consultant

TL;DR

Technical Support Consultant: Providing high-quality customer support for global tech companies with an accent on troubleshooting technical issues and maintaining product knowledge. Focus on delivering exceptional service via email, calls, and chats while collaborating across departments to resolve complex inquiries.

Location: Remote (CET time zone alignment required)

Company

hirify.global is a leading Support-as-a-Service provider offering secure technical and customer support services to tech companies worldwide.

What you will do

• Provide exceptional customer support via email, phone, and chat.
• Troubleshoot technical issues and provide step-by-step guidance to users.
• Collaborate with internal departments to resolve customer inquiries.
• Escalate complex technical issues to the appropriate teams.
• Document all customer interactions accurately.
• Improve support processes and maintain deep product knowledge.

Requirements

• Native Greek and C1 English proficiency (spoken and written) are mandatory.
• 1–2 years of experience in customer support within a fast-paced environment.
• Strong problem-solving and troubleshooting capabilities.
• Familiarity with CRM systems and basic technical support workflows.
• Personal computer with at least 8GB RAM and stable internet (min 50/40 Mbps).

Culture & Benefits

• Fixed schedule: Monday to Friday, 10 AM–7 PM CET.
• Fully remote work environment.
• Paid intensive training and probation period.
• Inclusive international team culture.
• Opportunities for professional growth and development.