Partner Success Representative (Urban Mobility)

TL;DR

Partner Success Representative (Urban Mobility): Delivering seamless implementation of hirify.global Parking Solutions through configuration, maintenance, and ongoing partner support with an accent on operational experience and product quality assurance. Focus on identifying partner needs, driving improvement initiatives, and managing software roll-outs within a CRM environment.

Location: Hybrid (Rome or Milan, Italy)

Company

hirify.global is a global team transforming urban mobility by guiding customers and communities towards brighter futures and more livable cities.

What you will do

• Implement standard core products and services according to specific client specifications.
• Manage the configuration, release, and ongoing maintenance of core software solutions.
• Conduct quality assurance and testing of products and services to drive continuous improvement.
• Oversee the order, review, and roll-out of operational signage.
• Collaborate cross-functionally with Account Managers, Operations, Marketing, and R&D teams.
• Utilize CRM systems to manage orders and requests while ensuring high data accuracy.

Requirements

• 1 to 3 years of experience in Customer Success, Technical Support, or B2B Corporate Support.
• Excellent verbal and written communication skills in Italian.
• Proficiency in English.
• Strong analytical skills with the ability to interpret data and identify patterns.
• High level of technical understanding regarding system integrations.
• Must be located in or able to work hybrid in Rome or Milan.

Nice to have

• Knowledge of XML or JSON.
• Familiarity with Google Workspace (G Suite).
• Basic knowledge of Adobe Illustrator.
• Fluency in other EU languages.

Culture & Benefits

• Opportunity to work in a fast-growing global team transforming urban mobility.
• Culture based on the values of being Curious, Focused, and Together.
• Hybrid work arrangement in major Italian cities.
• Dynamic environment where roles evolve with market changes and company growth.