CX Specialist (German & English)

TL;DR

CX Specialist (German & English): Providing outstanding customer support for a global food waste marketplace with an accent on resolving inquiries via email, chat, and social media. Focus on acting as a brand ambassador, managing priority situations, and empowering users and partners to adopt sustainable behaviors.

Location: Must be based in Portugal (100% remote)

Company

hirify.global is a certified B Corp social impact company operating the world's largest marketplace for surplus food to fight food waste.

What you will do

• Serve as the primary point of contact for users and partners via email, chat, and phone.
• Manage inquiries across social media platforms including Facebook, App Store, and Google Reviews.
• Handle priority situations with high care and provide proactive support when necessary.
• Build and implement processes to encourage sustainable lifestyles among our community.
• Communicate customer needs and motivations to internal local and global teams.
• Maintain a high standard of brand representation in all customer interactions.

Requirements

• Full written and verbal proficiency in German and English.
• Must be based in Portugal.
• Experience in Customer Service or Account Management.
• Proficiency with CRM tools such as Zendesk, Salesforce, Hubspot, or SAP.
• Strong communication skills and ability to handle repetitive tasks with high attention to detail.
• Ability to work a fixed schedule from Saturday through Wednesday.

Nice to have

• Previous experience in a marketplace, large platform, or the food industry.

Culture & Benefits

• Flexible work environment with fully remote options within Portugal.
• Health insurance and pension plans.
• Extra parental leave and additional days off for significant life events.
• Access to Employee Resource Groups including Women in the Workplace and P.R.I.D.E.
• Paid volunteer time through the Shareback programme.

Hiring process

• 30-minute video interview with the Talent Acquisition team.
• 90-minute final panel interview including a live customer support simulation.