Resident Liaison Officer

TL;DR

Resident Liaison Officer: Acting as the primary point of contact for residents during infrastructure and property maintenance projects with an accent on clear communication and expectation management. Focus on coordinating site activities, ensuring resident satisfaction, and facilitating smooth project delivery between operations teams and the community.

Location: Thatcham, England, United Kingdom (Onsite)

Company

hirify.global is a dynamic business delivering critical utility and social infrastructure projects across the UK.

What you will do

• Serve as the visible point of contact for residents throughout project lifecycles.
• Communicate project updates, work processes, and changes via newsletters, meetings, and site visits.
• Coordinate the handover of keys to site teams and manage access requirements.
• Provide high-standard customer aftercare to ensure works are completed to satisfaction.
• Manage expectations and resolve conflicts between residents, clients, and operations teams.

Requirements

• Must hold a valid UK driving licence and own a car.
• Must be able to pass a DBS check.
• Proven experience in a resident liaison or community engagement role, preferably within a contractor or client-side environment.
• Strong communication skills with the ability to manage difficult situations and stakeholders.
• Resilience under pressure and a professional approach to public-facing duties.

Culture & Benefits

• Competitive salary and benefits package.
• Opportunities for career progression within a rapidly expanding company.
• Dynamic and diverse work environment.