Property Claims Support Technician

TL;DR

Property Claims Support Technician (Claims Management): Supporting Adjusters in managing property claims over £25k with an accent on communication with clients, suppliers, and customers. Focus on independently progressing claims within delegated authority, resolving queries, and ensuring efficient caseload management.

Location: Onsite in Stoke

Company

hirify.global is a specialist professional services and technology firm providing solutions across the risk and insurance value chain for global businesses.

What you will do

• Manage property claims alongside Adjusters and independently when required.
• Handle inbound and outbound communications with customers, suppliers, and clients.
• Review and issue professional reports.
• Resolve claim-related queries and complaints.
• Appoint and manage suppliers throughout the claims process.
• Support technical decision-making within delegated authority.

Requirements

• 2+ years of experience in property claims management.
• Ability to review scopes of work and identify errors.
• Understanding of claim reserving processes.
• Strong written and verbal communication skills.
• Proficiency in numeracy, literacy, and IT systems.
• Excellent time management and organizational abilities.

Culture & Benefits

• Pension scheme with 5% employer contribution.
• 25 days of annual holiday, increasing with tenure.
• Comprehensive wellbeing support including a 24/7 confidential helpline.
• Access to leadership training and funding for professional qualifications.
• Flexible benefits including cycle-to-work scheme and lease car salary sacrifice.
• Inclusive employment policies covering diverse personal needs.

Hiring process

• Initial phone call.
• Interview.
• Offer.