Genesys Cloud Architect
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Genesys Cloud Architect (Genesys Cloud CX): Lead the design, architecture, and evolution of cloud-based contact center solutions with an accent on scalable, resilient CX platform architecture and enterprise integration. Focus on translating business requirements into secure, high-performing technical designs, driving the technical roadmap, and ensuring end-to-end delivery across solution design, deployment, and lifecycle management.
Location: Melbourne VIC, Australia
Company
is a global IT services and consulting company supporting digital transformation for enterprise clients.
What you will do
- Lead end-to-end architecture and design of Genesys Cloud CX solutions.
- Translate business requirements into scalable, secure, high-performing technical designs.
- Define and drive the technical roadmap for contact center and CX platforms.
- Oversee integrations with third-party systems (e.g., CRM, WFM, analytics) and ensure seamless enterprise integration.
- Provide hands-on technical leadership across solution design, development, testing, and deployment.
- Ensure security, compliance, and performance requirements are met; stay current with Genesys Cloud capabilities and CX trends.
Requirements
- 7+ years of experience in contact center technologies with strong expertise in Genesys Cloud CX solutions.
- Proven experience designing and delivering large-scale cloud contact center solutions.
- Strong knowledge of IVR, call flows, routing strategies, omnichannel solutions, WFM, call recording, and analytics (including AI/ML capabilities).
- Hands-on experience with API integrations (REST/SOAP) and microservices architecture.
- Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow.
- Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches.
Culture & Benefits
- Full-time role with a focus on delivering enterprise-grade customer experience solutions.
- Work with cross-functional engineering teams and enterprise stakeholders to drive integrated outcomes.
- Opportunity to continuously innovate by staying current with Genesys Cloud capabilities and CX industry trends.
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