Genesys Cloud Architect (Genesys Cloud CX)

Location: Calgary, AB, Canada; remote work is supported through a Work From Anywhere culture.

Company

hirify.global is a global IT services and consulting company delivering digital transformation and customer experience solutions for enterprise and startup clients across more than 25 countries.

What you will do

• Lead end-to-end architecture and design of Genesys Cloud CX contact center solutions.
• Translate business requirements into scalable, secure, and high-performing technical designs.
• Define technical roadmaps for contact center and customer experience platforms.
• Coordinate integrations with enterprise systems and third-party platforms, including CRM, WFM, and analytics solutions.
• Provide technical leadership across solution design, development, testing, deployment, and lifecycle management.
• Mentor engineering teams and ensure architectural standards, security, compliance, availability, and performance requirements are met.

Requirements

• 7+ years of experience in contact center technologies with strong Genesys Cloud CX expertise.
• Experience designing and delivering large-scale cloud contact center solutions.
• Strong knowledge of IVR, call flows, routing strategies, omnichannel solutions, WFM, call recording, analytics, and AI/ML capabilities.
• Hands-on experience with REST/SOAP API integrations and microservices architecture.
• Experience integrating Genesys Cloud CX with Salesforce, Microsoft Dynamics, or ServiceNow.
• Deep knowledge of SIP infrastructure, including SIP protocols, Session Border Controllers, and load balancing.

Culture & Benefits

• Remote work flexibility through a Work From Anywhere culture.
• Comprehensive compensation and benefits package, including health insurance.
• Relocation program.
• Professional development through certification programs, mentorship, talent investment, and internal mobility opportunities.
• Global projects, multicultural collaboration, and regular team-building events.