Salesforce Solution Architect (Service Cloud Voice)

TL;DR

Salesforce Solution Architect (Service Cloud Voice): Designing and implementing advanced contact center solutions using Salesforce Service Cloud Voice and Amazon Connect with an accent on AI-driven workflows and Agentforce integration. Focus on translating complex business requirements into scalable technical architectures, leading enterprise-level projects, and driving best-practice contact center design.

Location: Must be based in Canada (Alberta, British Columbia, or Ontario)

Company

hirify.global, part of Accenture, is a leading AI and Salesforce innovation partner specializing in generative AI, Agentforce, and intelligent customer experience solutions.

What you will do

• Facilitate business process reviews to identify and document customer requirements.
• Design and configure Salesforce Service Cloud Voice and Amazon Connect solutions.
• Translate requirements into technical specifications for the delivery team.
• Lead vision and strategy discussions with customer service leadership.
• Partner with the AI team to create innovative, scalable Salesforce solutions.
• Oversee project completion and provide end-user training and documentation.

Requirements

• Must be based in Alberta, British Columbia, or Ontario, Canada.
• 3-5+ years of hands-on project experience.
• 3+ years of experience with Salesforce development or configuration.
• Solid understanding of Salesforce Platform architecture and contact center operations.
• Experience with Lightning Experience, Visual Flows, and Process Builders.
• Strong client-facing skills including discovery, design, and project ownership.

Nice to have

• Salesforce certifications (Service Cloud, Experience Cloud, or Sales Cloud).
• Knowledge of contact center architecture and VoIP protocols (SIP, WebRTC).
• Experience with Amazon Connect, Workforce Management, or outbound dialers.

Culture & Benefits

• Flexible work environment with a culture of trust and understanding.
• Collaborative team environment with regular town halls and feedback loops.
• Opportunities for travel (up to 25% for certain roles).
• Focus on team connection and celebrating both professional and personal milestones.