Principal AI Solutions Architect (Customer Success)

TL;DR

Principal AI Solutions Architect (Customer Success): Leading enterprise-scale AI transformation initiatives for global organizations with an accent on Agentic AI, experience orchestration, and data-driven customer engagement. Focus on architecting scalable AI solutions, defining strategic roadmaps, and ensuring measurable business outcomes through deep technical leadership and executive stakeholder management.

Location: Must be based in the USA (Texas)

Salary: $134,300 - $236,100

Company

hirify.global is a global leader in AI-powered experience orchestration, helping over 8,000 organizations connect people, systems, and data to deliver personalized customer service.

What you will do

• Partner with C-suite executives and enterprise architects to define and execute AI transformation strategies.
• Design scalable enterprise architectures for Agentic AI, virtual agents, and AI copilots.
• Lead technical execution from concept through production, ensuring alignment with security and regulatory standards.
• Establish value realization frameworks and KPIs to measure business impact and operational efficiency.
• Champion responsible AI principles and governance models across customer engagements.
• Collaborate with cross-functional teams including Product, Engineering, and Professional Services to drive innovation.

Requirements

• Must be based in the USA
• 12+ years of experience in enterprise technology, AI, or digital transformation.
• 5+ years of experience designing and implementing enterprise-scale AI, analytics, or cloud programs.
• Proven track record of leading strategic engagements with Fortune 1000 organizations.
• Deep expertise in Agentic AI, LLM orchestration, and enterprise automation.
• Strong knowledge of cloud platforms (AWS, Azure, Google Cloud) and integration architectures.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) matching program.
• Flexible work schedules and remote work opportunities.
• Open Time Off policy plus 10 paid holidays.
• Strong focus on career growth, mentorship, and continuous learning in the AI era.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Initial Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and key team members (maximum of five interviews).