Principal AI Solutions Architect, Customer Success (AI)

Location: Texas, USA

Salary: $134,300–$236,100 base compensation annually; commission or performance-based bonus opportunities may also apply.

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

• Partner with C-suite executives, business leaders, and enterprise architects to identify AI transformation opportunities and define strategic roadmaps.
• Design scalable enterprise architectures, integration patterns, governance frameworks, and operating models for AI-powered customer experience orchestration.
• Lead initiatives from discovery and solution design through production deployment, adoption, optimization, and value realization.
• Architect solutions involving Agentic AI, virtual agents, AI copilots, knowledge management, journey orchestration, analytics, automation, and omnichannel experiences.
• Guide integrations with CRM and ERP systems, data lakes and warehouses, enterprise applications, LLM providers, and workflow automation platforms.
• Coordinate Product Management, Innovation, Professional Services, Customer Success, Support, Solution Consulting, and Engineering teams while serving as executive technical sponsor.

Requirements

• 12+ years of experience leading enterprise technology, customer experience, automation, AI, or digital transformation initiatives.
• 5+ years designing and implementing enterprise-scale AI, analytics, automation, or cloud transformation programs.
• Experience leading strategic engagements with Fortune 1000 organizations and executive stakeholders.
• Deep expertise in Agentic AI, LLM orchestration, conversational AI, AI copilots, autonomous workflows, enterprise automation, RAG, prompt engineering, AI evaluation, and model lifecycle management.
• Expert knowledge of AWS, Microsoft Azure, and Google Cloud, plus strong experience with REST APIs, event-driven architectures, microservices, integration platforms, enterprise data architectures, data pipelines, JSON, and AI service integration.
• Knowledge of enterprise security, privacy, compliance, and responsible AI frameworks, including GDPR, HIPAA, PCI, SOC2, and emerging AI governance standards.

Nice to have

• Experience across financial services, healthcare, insurance, retail, telecommunications, public sector, or other enterprise industries.
• Experience with OpenAI, Anthropic, Google, Amazon Bedrock, and Microsoft Azure AI services.
• Recognized thought leadership in AI, customer experience, automation, or digital transformation.

Culture & Benefits

• Flexible work schedules and work-from-home opportunities.
• Medical, dental, vision, and telehealth coverage.
• Open Time Off, 10 paid holidays, paid volunteer time, and August Free Fridays.
• 401(k) matching, adoption assistance, and fertility treatment benefits.
• Mentorship, learning programs, leadership development, and education support.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews before final steps.