Customer Service Representative Key Account (German)

TL;DR

Customer Service Representative Key Account (German): Managing end-to-end order processing and customer inquiries for the German market with an accent on order management, delivery planning, and quality resolution. Focus on building strong relationships with key accounts and ensuring adherence to Service Level Agreements within an international environment.

Location: Warsaw, Poland (Hybrid)

Company

hirify.global is a global leader in tire manufacturing and mobility innovation with over 125 years of history and a presence in 19 countries.

What you will do

• Process customer orders and provide accurate delivery information through various ordering channels.
• Manage business inquiries and ensure flawless order processing to maintain a customer-centric approach.
• Handle customer claims within the Quality Management module and provide transparent feedback.
• Coordinate with logistics teams to ensure timely shipment according to customer requirements.
• Build and maintain strong business relationships with key accounts to ensure SLA compliance.

Requirements

• Advanced proficiency in German and English (speaking and writing).
• Minimum 3 years of experience in a customer-facing environment.
• Bachelor's degree.
• Strong user-level skills in MS Office and SAP (order and quality management).
• Ability to work effectively in an international environment.

Nice to have

• Experience within the automotive or industrial sector.