обновлено 15 часов назад
Customer Support Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Specialist (Fitness Tech): Providing multi-channel support and managing customer issues using Zendesk with an accent on technical issue reporting and knowledge base development. Focus on resolving client problems proactively and collaborating with the Product team to enhance product value.
Location: Poland
Company
is a leading technology provider for the fitness industry.
What you will do
- Provide support through email, live chat, and phone using Zendesk.
- Take ownership of customer issues from initial contact through to full resolution.
- Identify potential technical issues and report them to the Product team.
- Develop and maintain the knowledge base, including articles and saved replies.
- Collaborate with Product Management to identify and suggest new product features.
- Maintain and update accurate customer details in the CRM.
Requirements
- Minimum of 1 year of experience in a fast-paced, customer-facing role.
- Bilingual proficiency in English and Polish.
- Strong empathy and customer relationship management skills.
- AI literacy and a growth mindset for adapting to evolving business processes.
- Must be based in Poland.
Culture & Benefits
- Environment focused on wild growth and high-achieving teammates.
- Opportunity to operate and build a career at a global level.
- Dynamic and challenging work environment with a focus on professional development.
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