Junior Service Analyst (German)

TL;DR

Junior Service Analyst (German): Providing first-line technical support and incident resolution for hardware and software systems with an accent on clear communication and adherence to established procedures. Focus on learning IT service management processes, escalating complex issues to second-line support, and developing technical skills within a global delivery center.

Location: Katowice, Poland (Onsite)

Company

hirify.global is a leading European tech consulting and digital services provider with over 55,000 employees across 30 countries, operating a major Global Delivery Center in Poland.

What you will do

• Receive and resolve hardware and application incidents using ticketing tools.
• Follow established procedures to ensure consistent service delivery.
• Communicate effectively with users in both German and English.
• Escalate complex technical problems to the second line of support.
• Collaborate with various technical teams to resolve user issues.
• Participate in an individually adapted training program to build IT expertise.

Requirements

• German and English proficiency at B2 level or higher.
• Willingness to develop IT skills and learn new technologies.
• Strong motivation and ability to work as a team player.
• Ability to follow strict operational procedures.
• Availability to work in shift hours.

Culture & Benefits

• Comprehensive benefits package including Luxmed, Medicover Sport, and Worksmile.
• Access to educational platforms, language learning, and professional certifications.
• Opportunities to join internal communities like AI, Cloud, Security, and Leadership.
• Work-life balance perks including fresh fruits, free parking, and workation options.
• Inclusive work environment committed to diversity and respect.

Hiring process

• Short phone call with a recruiter (max 30 minutes).
• One-hour interview on Teams covering general and technical questions.